At Deals Home Goods Store, we’re committed to providing you with quality household essentials and emergency preparedness items. We want your shopping experience to be as convenient as possible, which is why we’ve created this clear policy outlining our shipping and return processes.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive an email confirmation with tracking information once your order ships.

Shipping Options

We offer two shipping methods to meet your needs:

  • Standard Shipping ($12.95) – Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping – Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We stand behind our products and want you to be completely satisfied with your purchase. If you’re not happy with an item, we’ll gladly accept returns within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

  • Items must be unused, in original packaging, and in the same condition as received
  • All original tags and accessories must be included
  • Proof of purchase (order number or receipt) is required

Non-Returnable Items

Due to health and safety regulations, we cannot accept returns for:

  • Opened food products (Candy & Treats, Candy Bars, Chips, Beverage Products, Energy Drinks)
  • Used Cleaning Supplies & Chemicals
  • Personal care items with broken seals
  • Electronics with removed protective films or activated licenses

Return Process

Step 1: Contact Customer Service

Email us at [email protected] within 15 days of receiving your order with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Details of item(s) for return/exchange
  • Reason for return

Step 2: Receive Return Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions
  • Any special instructions

Step 3: Package and Ship Your Return

Pack items securely in original packaging when possible and include a copy of your order confirmation. Ship to:

Deals Home Goods Store Returns
4883 Nicholas Street
DETROIT, US 48219

Step 4: Receive Refund or Exchange

After we receive and inspect your return (typically within 5 business days):

  • Refunds: Processed to original payment method within 3-5 business days
  • Exchanges: Replacement shipped within 2 business days of approval

Refund Details

  • Refunds issued to original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable
  • Return shipping costs are customer’s responsibility unless due to our error
  • International refunds may take 7-10 business days to appear in your account

Damaged or Incorrect Items

If you receive damaged, defective, or incorrect items (especially emergency items like Fire Extinguishers or Electronics), contact us immediately at [email protected]. We’ll arrange a replacement or refund and may provide a prepaid return label.

Need Help?

Our customer service team is happy to assist with any questions about shipping or returns.

Contact us at:

  • Email: [email protected]
  • Mail: Deals Home Goods Store, 4883 Nicholas Street, DETROIT, US 48219