At Deals Home Goods Store, we stand behind the quality of our practical household essentials and emergency preparedness items. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns process.

Our Return Policy

We accept returns within 15 days of receiving your order for most items. To be eligible for a return:

  • Items must be unused, in their original packaging, and in the same condition as received
  • Items must include all original tags and accessories
  • Proof of purchase is required (order number or receipt)

Note: Due to health and safety regulations, certain items cannot be returned. These include:

  • Opened food products (Candy & Treats, Candy Bars, Chips, Beverage Products, Energy Drinks)
  • Used Cleaning Supplies & Chemicals
  • Personal care items with broken seals
  • Electronics with removed protective films or activated licenses

How to Initiate a Return or Exchange

Step 1: Contact Our Customer Service

Email us at [email protected] within 15 days of receiving your order with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Deals Home Goods Store Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details of item(s) to be returned/exchanged: – Product Name: – Quantity: – Reason for return/exchange: Please advise on the next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 2 business days with:

  • Return authorization number
  • Shipping instructions (return address and carrier information)
  • Any special instructions for your specific items

Step 3: Package and Ship Your Return

Please pack items securely in their original packaging whenever possible. Include a copy of your order confirmation or packing slip. Ship to:

Deals Home Goods Store Returns
4883 Nicholas Street
DETROIT, US 48219

Step 4: Receive Your Refund or Exchange

Once we receive and inspect your return (typically within 5 business days of arrival):

  • Refunds: Will be processed to your original payment method within 3-5 business days
  • Exchanges: Your replacement item will be shipped within 2 business days of return approval

Refund Information

Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please note:

  • Original shipping fees are non-refundable
  • Return shipping costs are the customer’s responsibility unless the return is due to our error
  • International refunds may take additional time to appear in your account (typically 7-10 business days)

Damaged or Incorrect Items

If you received damaged, defective, or incorrect items (especially important for emergency items like Fire Extinguishers or Electronics), please contact us immediately at [email protected]. We’ll arrange for a replacement or refund and may provide a prepaid return label in these cases.

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Deals Home Goods Store, 4883 Nicholas Street, DETROIT, US 48219