Welcome to Deals Home Goods Store’s FAQ section! We’ve compiled answers to the most common questions about our practical home essentials, global delivery, and customer service. Can’t find what you need? Contact us at [email protected].
Product Questions
What types of products do you specialize in?
We focus on practical home essentials across categories including pantry staples (Candy & Treats, Coffee & Teas), household necessities (Cleaning Supplies, Batteries), emergency preparedness (Fire Extinguishers), and seasonal items (Decorations & Ornaments). Our selection is curated for value-conscious shoppers who appreciate quality basics.
Are your food products fresh?
All our food products (Candy Bars, Chips, Beverages etc.) are shipped with expiration dates clearly labeled and are stored in climate-controlled warehouses. We prioritize shelf-stable goods that maintain quality during international shipping.
Do you offer bulk purchasing options?
Yes! Many pantry staples and household goods qualify for quantity discounts. Look for “Buy More, Save More” tags on product pages – particularly useful for items like Canning & Food Storage supplies or Cleaning Chemicals.
Shipping & Delivery
What shipping options do you offer?
- Standard Shipping ($12.95): 10-15 day delivery via DHL/FedEx with full tracking
- Free Economy Shipping: 15-25 day delivery via EMS for orders over $50
Why don’t you ship to some Asian/remote regions?
Due to customs restrictions and unreliable postal infrastructure in certain areas, we cannot guarantee our delivery standards. Contact us if your country isn’t listed at checkout – we’re constantly expanding our delivery network!
How do I track my order?
You’ll receive a tracking number via email within 1-2 business days of ordering. Use this with the carrier’s website (DHL, FedEx, or EMS) for real-time updates. No tracking info after 3 days? Check spam folders or contact us.
Payments & Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure checkout. All transactions are encrypted – we never store your full payment details.
Why was my card declined?
Common reasons include: insufficient funds, international transaction blocks (contact your bank), or mismatched billing information. PayPal often resolves these issues – try that method if problems persist.
Do I need an account to shop?
Guest checkout is available, but creating an account lets you track orders, save addresses, and view purchase history. We don’t send spam – just order confirmations and rare promotions on practical items like Batteries or Cleaning Supplies.
Returns & Exchanges
What’s your return policy?
We offer 15-day returns from delivery date for most unopened items (exceptions: perishable food, Chemicals). Contact [email protected] to initiate returns. For damaged items, include photos of both product and packaging.
Who pays for return shipping?
Customers cover return shipping unless the error was ours (wrong item shipped or damaged in transit). For international returns, we recommend using your local postal service with tracking.
How long do refunds take?
Processed within 5 business days of receiving your return. Credit card refunds may take 7-10 days to appear on your statement. For PayPal payments, refunds are usually instant.
Special Situations
What if I need emergency items quickly (like Fire Extinguishers)?
Contact us immediately at [email protected] with “URGENT” in the subject line. We can sometimes expedite critical orders for an additional fee.
Do you offer seasonal products year-round?
Some seasonal favorites (like Amish Country popcorn or Door Mats) are available continuously, while Decorations & Ornaments are seasonal. Sign up for notifications on restocks of limited items.
Can I modify/cancel my order after placing it?
Contact us within 6 hours of ordering – we process quickly! For changes after shipment, you may need to refuse delivery or initiate a return.
Still have questions? Our Detroit-based team is happy to help with any queries about our home essentials or delivery solutions. Email [email protected] – we typically respond within 24 hours.
Deals Home Goods Store
4883 Nicholas Street, DETROIT, US 48219
Making premium home goods accessible worldwide since 2010.